Our mission is to deliver an Experience of a Lifetime to our guests and our team. Our Ski and Snowboard School is uniquely situated to connect with our guests on a deeper and more personal level.  We assist our guests to have the best time, creating an experience to match their goals and the goals of their family.  We build connections with our guests, our community, our sport, and the mountains that last a lifetime.

Demonstrate outstanding customer service by making a conscious effort to meet and greet all resort guests, consistently deliver premiere lesson experiences, and act as a role model for clients and coworkers alike.

1. Team Score: Increase GX Ski & Snowboard School QUALITY OF INSTRUCTION Score YOY Improvement​ ​

2. Make a conscious effort to meet & greet all resort guests; provide purposeful ability assessment (levelling), and complete Minor (under 18 year) student compliance.​

3. Performance recognition through GX, Leadership Observations, On the Spot, Guest conversations & comment cards throughout season. ​

• 1-5 Increase Score by 1 point 

• 6+ Increase Score by 2 points

Show up like a professional. Every moment counts: our attitude, appearance, and presence reflect what our school stands for and who we are. We represent Park City SRS with pride; on time, engaged, and ready. We interact as professionals with our guests, peers, and coworkers. ​

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Attentive and engaged with operational demands and presentation standards. Works proactively with the management team to support the business needs. The instructor is willing to accept all assignments and adjust commitments where possible as business needs shift.

1. Completes work commitments - works proactively with their management team to support school’s business​.

2. Consistently punches in and out on time, supports peers & guests on and off snow, and contributes to a positive environment.​

3. Appearance is professional and adheres to all policies and operational procedures.

As a team, we are committed to lead with safety, safety of self and those around us. We utilize and share our training, procedures, knowledge and daily communications with our team members and guests, while keeping safety in mind with every decision we make. Reporting and risk assessment is a shared responsibility to keep our safety information relevant to our roles and the changing conditions of the season. 

Engaged with Vail Resorts safety culture, consistently demonstrates and communicates safe practices. All required safety training and observations are complete.  ​

Individual Contribution:​

Self-Evaluation - completes required numbers of self-evaluation forms​:

• FT: 2 Prior to Mid Season/ 2 between Mid-End Season

• PT: 1 Prior to Mid Season/ 1 between Mid-End Season​

Is proactive in contributing to safety of self and others.​

Complete all company required safety training prior to Mid Season Check In. Ready to Ride Compliance: Online LIFT: Snow Pro Need to Know, Safety on Snow, Equipment Check

Continued professional development, ensures we are relevant, guest centric, and focused in self-improvement, to create memorable experiences. Development is a mindset. We train, we evolve, and we support growth. Consistency, curiosity, and shared knowledge make us better, for our guests and for ourselves.

Actively seeks opportunities for professional growth through focused understanding of lesson outcomes and executing guest service expectations demonstrated through the 3 P's. (Pride/Passion/Personalize). Completes all mandatory training in the timeframe required.

1. Online LIFT Training Modules  - Time & labor, Code of Ethics & Assigned ​

2. Attend Mandatory On Snow Sessions ​

3. Actively displays Pride, Passion, & Personalize Behaviors daily & towards efforts to ensure skill adherence for class ability levels.